2.4 THE SKILLS YOU NEED TO BE A GREAT BOSS: Learning What Your People Think

(EXTRACTION FROM TEAM MANAGEMENT: Improving Team Effectiveness at http://www.mindtools.com)

 

Satisfied people tend to work harder.  They're motivated to perform well.  They show high levels of commitment.  Research found that there's a significant relationship between employee satisfaction and organizational success.  Surveys are found to be a great way of determining overall employee satisfaction.  It allows staff to voice concerns and frustrations as well as give positive feedback.

When the environment changes, people's attitudes also change.  So, the key to long-term success with these surveys is to follow-up and to monitor satisfaction routinely.  Surveys provide a snapshot of how people are feeling at a specific point in time.  Repeat the surveys.  Keep on taking action and resurveying on an on-going basis to keep on improving people's levels of satisfaction.  If you conduct a survey and then don't do anything, you'll just annoy people and encourage cynicism.