3.8 THE SKILLS YOU NEED TO BE A GREAT BOSS: Helping People Flourish at Work

(EXTRACTION FROM TEAM MANAGEMENT: Team Management Skills at http://www.mindtools.com)

Happy people are more productive, more engaged, and more likely to come up with new ideas.  This leads to higher performance, increased productivity, lower absenteeism, reduced staff turnover, and a more satisfied and creative team.  People who are happy enjoy better relationships and have a positive attitude. This increases effectiveness, boosts morale, and leads to a great atmosphere within the group. - See more at: http://www.mindtools.com/pages/article/helping-people-flourish.htm#sthash.2r6FqfCP.dpuf

Analyzing and Improving Employee Well-Being

JOB DEMANDS-RESOURCES (JD-R) MODEL

Job Demands	Job Resources (Job Positives)
- the physical or emotional stressors in your role - include time pressures, a heavy workload, a stressful working environment, role ambiguity, emotional labor, and poor relationships	- the physical, social, or organizational factors that help you achieve goals, and reduce stress - include autonomy, strong work relationships, opportunities for advancement, coaching and mentoring, and learning and development

The principles of the Job Demands-Resources Model

Step 1	Identify job demands	Note the stressors that could have a negative effect on your team, include: ·        Short deadlines ·        High volumes of work ·        Complex or boring projects ·        An uncomfortable work environment ·        Few opportunities to work autonomously ·        Poor working relationships ·        Emotionally draining tasks or roles ·        Unclear goals or role ambiguity ·        Limited opportunities for career advancement or personal development ·        Excessively bureaucratic rules and procedures
Step 2	Address job demands	·        make sure that you have the right people assigned to the right tasks ·        examine your team's work flows ·        Make sure that your team has a pleasant working environment ·        Support your team members ·        help them to feel engaged with the work ·        make sure that they have the res sources they need ·        Be ready to listen to their concern ·        respond with empathy ·        make sure that your team members understand the true purpose of their work ·        be sensitive ·        Share success stories ·        teach your people how to cope with the stress
Step 3	Identify possible job resources / positives	Talk to your team members one-on-one to find out what changes they would like to see. ·        Mentoring or coaching opportunities. ·        Training and development opportunities. ·        Regular constructive feedback. ·        Increased autonomy. ·        Clearer goals. ·        Organizational rules, benefits, or processes that support and strengthen employees.
Step 4	Promote job resources / positives	·        encourage learning and development ·        encourage good working relationships ·        Provide regular constructive feedback ·        offer a wide variety of training and development opportunities ·        Cross-training ·        make sure that job descriptions are up to date ·        create a team charter to define everyone's roles and responsibilities