In every company, there
are always a few outstanding individuals whom you will notice and be impressed
by. Unfortunately, this situation
highlights how mediocre everyone else seems to be in comparison. It would do us much good to emulate the
Japanese people’s untiring commitment to customer service. In Japan, there is no one that comes across
as better than the rest. They operate on
the same level of efficiency and helpless.
When you do something your
boss asks, you are not showing initiative.
That’s simply doing your job. The
Japanese seem to have supernatural observational skills. They don’t seem to have a problem with doing
more. The Japanese are very
energetic. What we have to emulate here
is that we don’t have to faster to be brisk.
What can be done are:
·
inject some urgency in our movements
·
have a sense of purpose
·
do work or ask efficiently and to the best of
abilities
·
take pride in what you do
·
take great responsibilities for what most of us
would see as ‘just’ a job
·
regardless of whatever you like your job, you can
do it extremely well
A human being can do
multiple things at one time and very skilled at all of them without being
stressed. Quality of work improves when
there is recognition and appreciation from customers or superiors. Be like the Japanese, where they give their
best regardless of whatever they are appreciated or recognized. They performed any task to the best of their
ability.
When people like you, they will want to do more
for you.
Xandria Ooi
Sights and Sounds: Never fear hard work
StarMetro: 12 February 2014
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