GOOD BOSS BAD BOSS: WHAT THE BEST BOSSES DO

GOOD BOSS BAD BOSS

How to be the Best… and Learn from the Worst

ROBERT I SUTTON, PhD

SECTION II

WHAT THE BEST BOSSES DO

CHAPTER 2: TAKE CONTROL

Confidence is contagious and increases the odds of success.  The best bosses, realize that making crisp decisions bolters their control.

1. Do Not Ditter

Indecision is a hallmark of crummy bosses.  Definitive decisions make it easier for people to know what to do next.

2. Get And Give Credit

A wonderful thing about being the boss is that when your people do good work, you usually get more credit than you deserve.  Give your followers more credit than you believe they deserve.  Everyone wins if you can bring yourself to give your people as much credit as possible and take as little as possible.  Bosses need to have the skill and self awareness in order to strike a balance between humanity and performance.

Giving people the credit they deserve and more help bosses exercise more perceived and objective control over events and strike a balance between performance and humanity over a long haul.

3. Blame Yourself

Leaders who blame forces outside the organization exclusively for their troubles create the impression of powerlessness.  Refusal to accept responsibility is also seen as a sign that nothing was learned – or will change – as a result of part setbacks and error

to be continued...