DEALING WITH DIFFICULT PEOPLE: GET WHAT YOU PROJECT AND EXPECT

SHORT NOTES FROM:

DEALING WITH PEOLE YOU CAN’T STAND

HOW TO BRING OUT THE BEST IN PEOPLE AT THEIR WORST

DR. RICK BRINKMAN AND DR. RICK KIRSCHNER

MCGRAW-HILL, INC

(226 PAGES)

PART 2

SURVIVING THROUGH SKILLFUL COMMUNICATION

 

GET WHAT YOU PROJECT AND EXPECT

            Thoughtless negative reaction of people around the problem people tends to provoke them.  Give them the benefit of the doubt.

            Pygmalion effect is where people rise or fall to the level of other’s expectations.  Even so, the Pygmalion Power is not the easiest thing to use when someone is acting like a jerk.

            Defending oneself to criticism, even when it seems unfair, tend to make things worse.  The implications are that the defenses may be misunderstood and it may later be used against you.  So, just verbally appreciate the criticism with no defense, no explanation and no justification.  Simply hear the other person out thank her for communicating.

When People Are At Their Worst,

Project And Expect The Best

The Action Plan is:

• Use Pygmalion Power
• Give the benefit of the doubt
• Appreciate criticism