DEALING WITH PEOLE YOU CAN’T STAND: PART 4 COMMUNICATION IN DIGITAL AGE

Short Notes From:

DEALING WITH PEOLE YOU CAN’T STAND

How to bring out the best in people at their worst

Dr. Rick Brinkman and Dr. Rick Kirschner

McGraw-Hill, Inc

(226 pages)

 

Face-to-face communication has always been challenging.  It offers numerous ways to send and receive signals.  However, phone and emails communications blocks some of the signals.  Tone of voice tends to reveal a person’s emotional state.

When you talk on the phone, you’re out from visual clues that would help make sense of what you’re hearing.  A phone conversation comes down to small moments in time that shape perceptions.  Your ability to control your emotional reactions in the sound of your voice is one of the biggest advantages of talking on the phone.  The phone actually allows you to have more mastery over your emotional reactions.  It is easier to take notes while talking on the phone.

In interpersonal communication, when something is lost, something else is gained.  In the case of emails, you lose the non-verbal and auditory set by signals, but you gain time with the instant delivery.  A few piece of advice when using emails are:

• Never reply quickly or impulsively
• Never initiate an email interaction with messages containing strong emotional content

Difficult people are part of every person’s life.  Each of us can do something to reduce the misunderstanding and eliminate the conflict.

THE END