SHARED
FROM THE BOOK:
BECOMING
YOUR BEST
(THE 12
PRINCIPLES OF HIGHLY SUCCESSFUL LEADERS)
STEVEN
R. SHALLENBERGER
McGraw
Hill Education
260
pages
PRINCIPLE 5: LIVE THE GOLDEN RULE
The
spirit of the Golden Rule is to treat others as you would like to be
treated. The Golden Rule is related to
the law of the harvest: you reap what you sow.
4 SIGNIFICANT WAYS TO APPLY
THE GOLDEN RULE
1. Use the power
of kindness
A
mindset pf serving others
Going
out of your way to help and empathize with those in need
Ability
to inspire others to pass on acts of kindness
2. Be caring and
give service to others
Astonish
the customers with immediate and extraordinary service
3. Put others
first – and take them all the way home
Small
acts of kindness result in significant deposits that can pay huge dividends
overtime
4. Four powerful
tips to live the Golden Rule
Tip1: carry a shield
of love
Always
say ‘I love you and I forgive you’
Make
an effort to love someone, even when the person has been mean or rude
Stay
in control of your emotion
Tip 2: empathize
with others
Be
attune to the people around you
Tip 3: be
compassionate with others
Offer
compassion instead of judgment
Tip 4: celebrate
differences and avoid prejudice
Look
at people as with unique skills, talents and abilities you can learn from
People will forget what you
said,
People will forget what you
did,
But people will never
forget how you make them feel.
(Maya Angelou, Poet and
writer)
PRINCIPLE 6: BUILD AND MAINTAIN TRUST
Trust
takes a long time to build. Trust between
2 people can make their relationship withstand challenges.
3 SPECIFIC THINGS TO BUILD
AND MAINTAIN TRUST
1. Evaluate
trust in your relationship
Build
high level of trust with consistent, deliberate, and thoughtful actions
2. Build and
maintain trust through your actions
Do
high quality work and finish it on schedule
Be
consistent so that others will see you as reliable
Have
a reputation of following through on what you say
Be
open in communicating commitments
Be
willing to have your performance measured
Communicate
your intentions and motives so that your actions are transparent
Give
trust: you get what you give
Tell
the truth
Opportunities
for growth and progress come to those who are trusted
Trust
creates greater self-confidence.
A
culture of listening, understanding of ideas and feedback from others are the characteristics
of high-trust relationships.
3 powerful ways to build
trust and enhance relationships
i.
increase customer ‘touches’ – the more personal the better.
ii.
reach out to your team – write notes to employees thanking them for their
sacrifice and hard work; praise employees; express appreciation for their
contribution.
iii.
find something in common when talking with clients or customers – take time to
connect on personal level; establish common ground or shared interest.
Build
trust by:
Being
kind
Exercising
patience
Listening
Completing
tasks
Consistently
delivering results
Returning
phone calls or emails on timely basis
Doing
what you say you’ll do
Get
to know other people well enough to understand what motivated and inspires
them.
4. learn the
stories of those around you
Build
trust by getting to know the people who are involved in your business dealings.
Build
a rapport on shared experiences and mutual understanding
4 game changer to build/bond trust
Take
time to get to know people around you
Tale
a few minutes to listen and learn about their backgrounds
Discover
new commonalities
Share
your stories too
Trust
is a commitment to: be dependable
Give
and receive feedback
Show
respect
Demonstrate
humility
Remove
hostility
Be
thoughtful
Make
and keep psychological agreements
Listen
to understand
Build
character
Demonstrate
competence
Say
‘I am sorry’
Be
counted on
PRINCIPLE 7: BE AN EFFECTIVE COMMUNICATOR
Being
a great listener is a rare quality and one that takes considerable effort. Clear communication that flows both ways are
critical. Better communication always
begins with listening to others. How you
listen to others says a great deal about your character
The greatest mistake we
humans make in our relationships:
We listen half, understand
a quarter,
Think zero, and react
double
4 STEPS TO BECOMING MORE
EFFECTIVE COMMUNICATORS AND BETTER LISTENER
1. Be a highly effective
communicator
Listen
with empathy (understanding the emotions that are being expressed as well as
the word that are being said).
The
keys to becoming a highly effective communicator:
i.
look the person in the eye
ii.
don’t worry about what you are going to say next
iii.
pay attention to body language
iv.
repeat back and check for understanding
2. Avoid
communication roadblocks
3. Master the
art of feedback
There’s
a wealth of information in feedback
4. Control your
emotions
Monitor
and control your feelings in your communication and your actions
Control;
how you act and communicate
Replace
wrath with patience
Focusing
on listening and understanding
PRINCIPLE 8: INNOVATE THROUGH IMAGINATION
The
human imagination is capable of producing endless opportunities and
possibilities. Ordinary people
accomplish extraordinary things when they unleash their imaginations.
4 SECRETS OF FIRING
IMAGINATION
1. Be curios and
ask the right questions
Curiosity
is a pathway to imagination because it creates questions in the mind
Highly
successful people fire-up their imaginations with an insatiable desire to
understand how things work
2. Create a
brainstorm of possibilities
Tapping
the mental energies of a group in order to trigger imagination
3. Walk away and
let your subconscious do the work
4. Keep a
thought book
There
is power in writing because it combines the mind and the body
The
act of writing opens up entire new vitas, views, and majestic scenery
Writing
connects you to your inner mind
Putting
words on paper opens up the creative mind to fresh approaches and perspectives
Imagination is
one of the greatest gifts. Progress begins
with and depends upon the use of imagination.
….to be
continued….
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