Supporting your workers and keeping a close eye on
team morale is absolutely vital to success. The principle is simple:
If
your look after staff,
They
will look after your customers.
Try
not to let anger cloud your judgement. Consider
the under lying causes of uncooperative attitudes and seek out solutions.
Business
is all about relationships, partnerships and collaboration. Managing those means, making certain
compromises. The bottom line is that all
relationships need to be nurtured. Maintain
good lines of communication, be willing to listen to other people’s point of
view and don’t forget that ultimately you need to be comfortable with your
decisions.
Communicate
to your team that blame is truly unproductive and emphasise that in order to
build trust within the group, all member need to take responsibility for their
action and face up to the consequences. Never
compromise on your business’s purpose or your quality of services.
Diversity
within the workface is tremendously beneficial, and this extends to employees
who think and operate in different ways. The same goes for having team member
who sometimes challenge a leader’s decision. If handled correctly, opposing
voices can help you grow the business.
Shared from article by
Sir Richard Charles Nicholes Branson
Handling Difficult Relationship
The Original Disruptor
SMEBIZ, Monday ,25 April 2016
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