EFFECTIVE HANDLING OF OBJECTIONS

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In all organizations, there are people who do not have enough authority to say 'Yes', but they enjoy the freedom to refuse, to say 'No'.  Objections can be a minefield.

TIPS ON DEALING WITH OBJECTIONS

WHEN PRESENTING A PROPOSAL, PLACE YOURSELF IN THE SHOES OF OTHERS

think of all the possible objections they might raise and have appropriate answers or a best response

DON'T BE AFRAID OF OBJECTIONS

objections really indicate sincere interest

objection merely records they aren't in agreement with you for now with your current proposal

DO NOT DEAL WITH EACH OBJECTION THE MOMENT THEY ARE RAISED, DRIFTING FROM THE MAIN TOPIC

you risk giving more importance to the objections then they actually deserve

THE ABSENCE OF AUDIENCE RESPONSE AFTER PRESENTATION AND DISCUSSION MEANS THAT MOST OBJECTIONS HAVE SIMPLY BEEN LAID TO REST

There are two categories of objections:

1. Emotion Objections: triggered by an emotional response
2. Factual Objections: based on logical and factual reasoning

TECHNIQUES OF OVERCOMING OBJECTIONS

1. Answer question with a question

2. Allow others to speak

3. Acknowledge good points

4. Clarify statements made

5. Identify important points

6. Provide feedback

7. Soften objections by eliminating confrontation

8. Isolate the most important objection

shard from:

Shiv Prasad

Better Life

Accountants Today, April 2008

STOP PROCRASTINATING, START MOVING

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Putting off until tomorrow what you should do today may seem harmless, but procrastination can wreck havoc on your life by increasing stress and aggravating existing anxieties and feelings of guilt, powerlessness and worthlessness.  The first step to tackling procrastination is to recognize that it stems from habit.  All you need to do is adopt new habits to replace the old ones.

Taking Baby Step And Start Moving

1. JUST DO IT

schedule it early in the day

complete it early

if you get through, reward yourself

2. BREAK IT DOWN

start small

gradually increase

3. MAKE IT FUN

go with your heart

do what you like, so you'll enjoy it

4. THINK POSITIVE

picture how good you feel when you complete

think about the destination, not just the journey

5. ESTABLISH A SUPPORT SYSTEM

set goals for yourself and share them

ask for encouragement and assistance

6. STOP BLAMING THE WEATHER

7. KEEP LEARNING

gain knowledge and improve

apply what you learn

know that knowledge is power

shared from:

Santhi Ganesan

Healthy Mind & Soul

Shape, June 2007

MULTITASKING: THE REALITY

When you try to do too much at the same time, you sometimes wind-up getting nothing done properly.

Multitasking is so common in today's culture that some people thought it was 'normal'.  But findings shows that there are some impact on our brains and productivity levels in the corporate world.  According to the Harvard Business Review, multitasking has led to a drop in productivity and efficiency by up to 40%.  A study done by the National Bureau of Economic Research discovered that workers' performance deteriorated and projects were taking longer to complete.

Multitasking is just switching back and forth between tasks.  Hence, similar tasks are competing by using the same part of the brain, which slows it down between transitions.  So, if you are on the phone with a client while also typing an email, your room for error increases because the visual cortex is competing with the audio aspect of someone talking to you.  The same problem applies if you are talking on the phone while driving.  It's beside the point that you are  on hands-free because it is your brain who needs to focus its full attention on the road.

in one research study by Frank Drews, an assistant professor of psychology at the university of Utah found that people are as impaired when they drive and talk on a cell-phone as they are when they drink-drive at the legal blood-alcohol limit.

Doing too many things simultaneously means the brain losses its capacity to attend fully and gradually to anything (New York Times).  The best way to address this is to focus on one thing at a time and do it well.  When you are at work, truly be at work.

Shared From:

The Dangers of Multitasking

by Jojo Struys

Different Spin

Starmetro, 18 September 2015

THE JOURNEY

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Having the right attitude is the key to starting one's journey as an entrepreneur as the road ahead will be rough.  There are steep learning curves in business with high possibilities of failures and losses.  As such, entrepreneurs had to have the right mindset to overcome the challenges.

It is important to respond to challenges in the right way.  Find ways to make things work.  Be ready for the learning curves.  Pick up new skills to overcome the challenges.

The journey of an entrepreneur was one that's full of potential pitfalls but also of naysayers.  You need to make your own judgement and decide on your own journey.  Nothing is guaranteed.  You have to take risks and go with your gut feeling.  But if things don't work out, change your plans.  Business is something that's alive, it changes.

Entrepreneurs must be humble and responsible in facing and resolving whatever issues and challenges that come their way.  Issues do not get solved on their own.  Don't regret the failures.  A journey is a journey.  There is no good or bad time to start, only lessons learnt along the way.

Shared from article by:

Jony Lee on Victor Phang

Talent Management

Talking About

SMEBIZ, Monday 26 October 2015

CRAVING CHANGE FOR THE BETTER

We all hunger for transformation.  We want big changes, within short space of time.  we are no longer content with sitting by the site lines, waiting for things to change incrementally.  we want to see change, carved in the lines of the vision in our hearts and minds.

6 Common Strands To Make It Big And Achieve Dreams

1.   Envision the future

2.   Surround yourself with people who believed in their goals

3.   Don't listen to the naysayers, the negative critisms

4.   Forged on ahead regardless, buoyed by an inner confidence and self-belief

5.   Worked hard. Nothing comes easy

6.   Engaged with people

Bringing about small changes, much less transformative changes, has its share of challenges.  This is the lesson we all have to take to heart.  We need to stay true to our vision and continue ahead regardless of what challenges may come our way.

Credit to dadangkadarusman.com

Shared from article by:

Sheila Stanley

Different Spin

Starmetro, Friday 30 October 2015

THE LEADERS DAILY TIPS

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1.     When asking your people to tell you about something,          let them realize that it's safe to answer.

2.     Effective leadership means that the work gets done              and that followers feel good about it.
        Empathy is being aware of or sensitive to the feelings,          thoughts and experiences of another.
        Delivering support isn't just speaking in a friendly                tone  of voice.  It is working little by little to maintain          a very real, very natural human connection.

3.     Sometimes we do the wrong thing for all the right                reasons.  the route to success often comes with                    keeping all thoughts of tomorrow in check and leading          to what is, not what could be.

4.     Carrying too much 'weight' can kill you.
        Carrying too much 'wait' exacts its toll in productivity,          piece of mind, and personal effectiveness.

5.     The role of leader involves achievement through                  others, often many others.  Get comfortable with                these few strategies:
             - delay is a strategy, use it; anger takes 5 to 7                       minutes to resolve physiologically (emotionally it                 can take years); schedule resolution instead of                     reacting in the moment
             - stop wishing for a better past
             - stop dwelling on the impact on you; make it                         about them
             - melt the ice, don't try to break it; you'll be                         surprise at what a little kindness can do

6.     People get hurt in arguments; if you win, they get                hurt....if they win, you get hurt....even petty                      arguments carry anger and damage.
        Win less and learn more.  Focus on the battle, not the          combatants or casualties.

Credit to CartoonStock

HAPPINESS MATTERS

Credit to Quora

Happiness matters for a number of reasons.  The most important being that happiness enables passion, and passion creates energy.

Happiness brings energy and passion, and we add that to our work.  Social interaction can be very good for us.  The top doesn't have to be lonely if they are willing to make room on it for others.  Keep in mind that you are never alone unless you choose to be alone.

credit to Peaceful Mind Peaceful Life