SHORT
NOTES
Don
Brown and Bill Hawkins
Mcgraw
Hill (200 pages)
THE PROTOCOL
A protocol is
· An accepted code
· A prescribed approach for correct
conduct or action
· A set of conventional principles and
expectations
TOOLS
NEEDED FOR EFFECTIVE INFLUENCE
I.
LEARNING TO BE PRESENT: AWARENESS AND
ATTENTION
You have learn
to focus on the core of your team. You
have studied the anatomy of your communication.
Now all you need is to build the millennial leadership.
In our personal
lives, the capacity to be present is strongly correlated with lower levels of
self-absorption, depression, anger, anxiety, hostility, and impulsiveness and
with higher levels of happiness and well-being.
Professionally, there is a direct relationship between being able to
reside in the moment while interacting with others and self-regulation.
Most important
to a leader is the activity to be present and is directly related to the skills
of emotional intelligence and some aspects of social desirability. Leading today is no longer about the state of
the relationship. Instead, it is about
the state of the moment. The state of
the moment involves developing a competency for being present with your people
and yourself.
Being present
is a function of 2 variable; awareness and attention
Awareness:
-
Being
informed of current developments
-
Can
be aware of something without necessarily paying attention to it
Attention:
-
Is a
focused awareness, a narrowing of consciousness and a directing of the mind, concentration
and fixation
-
Attention
is built upon the foundation of awareness
-
Brings
the subject from background to fore ground
The whole idea
of mindfulness as opposed to mindlessness is all about conscious, purposeful
awareness and attention.
POWERFUL TOP 20 SUGGESTIONS
|
1
|
Activate your five senses
-
Look for
opportunities to engage your sense of smell, taste, touch, sight or hearing
-
eg actively
listening as in hearing vs listening
|
2
|
Approach those you interact with
-
the brain is
constantly judging whether or not another person is a threat, and in the
absence of data, your brain will go with threat.
-
Try to approach
others, especially as their leader.
Your position of power often creates separation you’re not aware of
|
3
|
Audit your continuous partial
attention (CPA)
-
This radar needs to
be audited to get an idea of what you tend to be distracted by
|
4
|
Befriend those you meet and those you know
-
Engage another
person in light conversation
-
The person will
perceive that you understand and care
-
Reinforce the
empathy connection
-
Purposeful small
talk engages your target and sharpens your interactional skills
|
5
|
Breathe the one count in, two
counts out
-
When conversations
gets intense, we forget to breathe, we lose energy, and we lose focus
|
6
|
Cancel the meeting
-
Stop having meetings
that don’t focus on the relationships among the people you’re meeting with
|
7
|
Condition your
physical being
-
Rest, diet and
exercise
-
Taking care of
ourselves pays dividends
-
The less we care for
ourselves, the less we are able to care for others
|
8
|
Dedicate time and attention to those you are with
-
Try to do better at
paying attention to the people you are with
|
9
|
Disconnect from annoying
technology
-
Designate technology
free zones and technology free times
-
Set some rules
|
10
|
Formalize your communication practices
-
Use more than one
message, more than one medium and document in whatever method you need to
make it stick
|
11
|
Measure the quality of your
interactions
-
If you can measure
it, you can change it
-
Rate the effectiveness
of your attempts at interpersonal improvement
|
12
|
Mirror the response you want to see
-
The image you
project might be one of unrelenting drive and will to win
|
13
|
Narrow the scope of your
intentions
-
Be sure to focus
because multitasking may affect performance
-
Even though
multitasking, tackle them one at a time
|
14
|
Notice the impact you have
-
Become ‘first class
noticers’
-
Noticing strengthens
connections in your brain and reinforces results
|
15
|
Personalize your connection
-
We engage other people’s
brain when we speak their name
|
16
|
Reboot your interpersonal RAM
-
Go for a short walk,
get a cup of tea, take a few deep breaths
|
17
|
Schedule regular, intentional,
daily interaction
-
Set aside time for
interaction
-
Anticipate the
interpersonal workout
-
Schedule one
everyday
|
18
|
Study for its own sake
-
Understanding brings
change
-
Be a student of
interaction
-
Be a first-class
studier as well as a first class notice
|
19
|
Substitute a new route or routine
-
Change habit, a
healthy one can heighten your awareness
|
20
|
‘Silence’ the auditory interrupters
-
Give yourself some
pause; the few minutes of quiet everyday
|
Your skill at
being present with others is how you engage effectively in a normal world. Being present builds empathy. Through empathy you engage, and through
engagement you build capacity without adding head count.
II.
MAKING EVERY MOMENT COUNT: THE LEADER’S
PROTOCOL
The leader’s
protocol is defined as a code of behavior or correct conduct or action. The author categorized followers’ need into
communication, feedback and autonomy.
And in doing so, leaders need to build their skill set at ‘being
present’ in order to adhere it.
i.
Communication
-
Communicating - to relate
-
to influence
-
to inform
Effective
communication revolves around first understanding your purpose and then
adapting your style to best understand and be understood. Communication is perhaps the most important
protocol for leading.
ii.
Feedback
Your
people wants to know how they are doing.
They want to know what you think.
They want feedback. They need
your reaction. They want your evaluation
of their contribution.
In
feedback, the 3 relevant words are quality, quantity, and time. Quality is a factor of performance. Quantity is always the number. Time is a reflection of performance with respect
to deadlines.
These
3 words are relevant when offering praise: effort, contribution and
growth. Effort is about energy and
should be the first focus of praise. Contribution
is about results and as a form of recognition.
Growth is about improvement.
iii.
Autonomy
2
steps in managing autonomy:
· Jointly acknowledge the task
· Clarify ownership
The
End