IMPORTANT NOTES IN ACHIEVING HIGH PERFORMANCE

1.	What defines your brand	·         Looking the part o   Your appearance o   The way you hold yourself o   The way you move ·         Sounding the part o   Voice tone o   Pace of speech o   Words chosen o   Voice expression ·         Acting the part o   Hand shake o   Appreciation o   Feedback o   Respect other people’s view o   Give credit o   Do what is promised o   Standing your ground
2.	Strategies for successful negotiation	Time it right Test out your technique Look from the other side Offer trades Summarize as you go along Don’t move too soon Make your offer Don’t be fooled
3.	Strategies for difficult behaviors	Type of behavior Coping strategy Negative Complains and disagree with everything ·         Keep positive ·         Stories of success ·         Use their ‘trouble-spotting talents on the team Unresponsive Uses silence as an offensive weapon ·         Allow silences ·         Ask open ended questions ·         Stop the meeting and ask them to consider how the situation might be solved Overpowering Uses anger as an offensive weapon ·         Let them express their anger ·         Try to empathize ·         When they have calm down, find the real cause and possible solutions Wants to ‘go it alone’ Doesn’t see themselves as part of the team ·         Tell the how they are seen by team members ·         Explain what team membership requires ·         Point out their strengths can help the team Show enthusiasm but few results Underachieves repeatedly ·         Ask they why ·         Help them understand ·         Restrict their workload
4.	Planning your presentation	Set objectives Set the structure Scene setting Main content Summary Make notes Plan the introduction Map out the main content Write the summary Plan transitions Summarize your notes Use colors
5.	How to make a decision	Establish evaluation criteria Collect appropriate data Develop alternatives Evaluate alternatives Make the decision Implement decision Evaluate outcome
6.	Choosing the right communication channel	Advantages Disadvantages Telephone Best for delivering good news or testing out ideas ·         Immediate response ·         Test reaction of the other person ·         More personal ·         Helps build relationship[ ·         No written record of discussion ·         Calling at the wrong may get an ill-considered response Face-to-face meeting Best for influencing people, delivering bad news, and discussing an important or sensitive matter or one that involves details ·         Personal contact ·         Helps build relationship ·         Able to gauge reaction through body language ·         be able to present your case ·         Sure to get points across ·         Setting up and attending is time consuming ·         Negative response may be difficult to handle Letter Best for lengthy and detailed information, legal matters and thank you ·         Provides written record ·         Avoid latter dispute ·         Makes message stands out ·         Take time to arrive ·         Not know whether message has been read or delivered ·         Cannot see reaction of recipient Email Best for quick shot messages and urgent communication ·         Instant delivery ·         Quick to compose and to send ·         Get quick response ·         Cannot see reaction of recipient ·         ‘tone’ of message may be misinterpreted ·         May have given insufficient thought to the composition of message Report Best use for proposals and to make persuasive arguments where back-up evidence is required ·         Formal structure ·         Helps in constructing arguments ·         Ease of presenting evidence for decision making ·         Able to detail thought process and rationale ·         Time consuming to compile and to write ·         Too long and may not be thoroughly read
7.	Getting your message right	·         Hit the right level ·         Keep it simple ·         Be concise ·         Highlight key points ·         Check punctuation ·         Be direct
8.	Characteristics of success	High performing organizations ·         Very clear on where they want to be and the measure of success ·         Know where they come from and respect the past ·         Understand where they are now and where they stand against the competitors High performing teams ·         Have clear and realistic objectives ·         Share a sense of purpose ·         Create an open atmosphere ·         Regularly and objectively review progress ·         Build on experiences ·         Work through  difficult times together High performing people ·         Feel valued and respected ·         Know what is required of them have tools and resources to do job well ·         Know what they do help the organization to be successful ·         Are nurtured and developed
9.	Managing team performance	Communicate the big picture Explain the objectives Discuss how to achieve objectives as a team Decide the distribution of tasks among team members Delegate tasks to team members.  Avoid detail instruction Meet individual members on regular basis. Monitor progress Listen to needs and concerns Provide support Meet regularly as a team to Review progress Track performance measure Reallocate resources Revise plan when needed Share team’s success and accept personal responsibility for failure

 

Short notes from:

THE BOOK OF MANAGEMENT

The Ten Essential Skills For Achieving High Performance

Darling Kindersley Limited (DKL), Penguin Group (UK)