The terms “EI” for emotional intelligence and “EQ” for emotional quotient have become common in recent years. EQ have now made their way into workplace vernacular. It is now seen as an essential element in management to know how intelligently a person uses their knowledge of people and emotions to help them achieve work or job success.
Emotional Intelligence is the innate ability to:
- learn from,
- manage and
- understand emotions (ours and others) and
- act in positive ways for the good of the team.
Everyone is “emotionally intelligent” to some extent. But we differ in how we use our knowledge of emotions with others, especially in the often highly pressured work environment.
April 30, 2012 by Dr. Jon Warner