TIPS FOR MANAGING PEOPLE

1.	Make notes	Use journal to ‘think on paper’
2.	Analyze yourself	Review every decision made and every task delegated.  Remember that positive expectations help to produce positive outcomes.
3.	Learn from setbacks	Things will not always work out as planned. Be honest about what happened and why. Think carefully about the need to reevaluate.
4.	Reduce ‘noise’	Noise is anything that interferes at any stage in the communication process. Overcome the noise by keeping the message clear, concise, and to the point.
5.	Be consistent	Ensure your messages are congruent with your actions.
6.	Set the context	Mentally summarize and integrate what the speaker says.
7.	Put yourself in their shoes	Empathize with others in the conflict. Try to understand their values, personality, feelings and resources. Know what is at stake for them.
8.	Let everyone know	Make a public commitment to valuing diversity. Will attract potential employees who prefer to work for someone who values equal opportunities for all.
9.	Practice what you preach	Look into your heart and mind and root out any prejudice. Demonstrate acceptance in everything that you say and do
10.	Look to the future	Determine the goals you want to reach in the next five years and plan how to reach them
11.	Get the right person for the job	It is very difficult to completely change a person’s performance, so match people to the jobs that they are good at.  This will make them likely to achieve good results
12.	Change personnel	If your team members get bogged down in their own inertia or internal fighting, rotate the members.
13.	Keep your options open	When giving appraisals avoid absolutes such as ‘always’ and ‘never’
14.	Turn to the positive	Use resistance to change for your benefit as a stimulus for dialogue and more deeper thoughtful analysis of alternatives
15.	Be supportive	Reassure them that their problems have solutions and that they have the ability to improve their situation

Short notes from:

THE BOOK OF MANAGEMENT

The Ten Essential Skills For Achieving High Performance

Darling Kindersley Limited (DKL), Penguin Group (UK)