THE BOOK OF MANAGEMENT
THE TEN ESSENTIAL SKILLS FOR ACHIEVING HIGH PERFORMANCE
SKILL NUMBER 1: MANAGING PEOPLE (pg. 13-77)
4. Leading Others
- Setting ethical boundaries for the team to follow
- Ethics refer to the rules or principles that define right or wrong
- Know and understand organization’s policy and ethics
- Ensuring cultural fit
- The dos and the don’ts in an organization
- Find out about the organization culture by
- Observing the physical surroundings
- Listening to the language
- Asking different people the same questions and compare the answers
- Solving problems
- Problem exist when a situation is not what is needed or desired
- Define problems and identify root cause
- Maintain a constant outlook and spot problems before they escalate
- Problem solving involves closing the gap
- Steps:
- Identify
- Analyze
- Gather information
- Understand the goals of the parties involved
- Clarify unclear area
- Draw action plans
- Making decision
- Communicate
- Implement
- Follow through
- Develop and maintain positive attitudes in everyone involved
- Building power
- Capacity to influence
- Building power through:
- Expertise
- Charisma
- Access to information
- Association power
- Impression management
- Politicking
- Ways to use power to obtain desired outcomes
- Bargaining
- Coalitions
- Reasoning
- Friendliness
- Higher authority
- Sanctions
- Assertiveness
- Managing change
- Anticipate change, adapt to change and manage change
- Overcoming resistance and promoting change
- Counter the resistance to change through education, participation, and negotiation
- Establish a sense of urgency that change is needed
- Institutionalizing changes
- Helping others to improve
- Reduce unsatisfactory performance
- Build relationship
- Conduct a helping session
- Counseling others
- Be supportive and provide reassurance
- Coaching and mentoring
- Helping others to improve performance
- Show them the ‘ropes’ and to provide emotional support and encouragement
- Three key skills for successful coaching
- Finding ways to improve performance
- Observing, asking, listening and crafting strategies
- Creating a supportive climate
- Use listening, empowering, be available for assistance and guidance
- Influencing others to change their behavior
- Be a role model
- Break complex projects into smaller manageable tasks
- Involve others in decision making
- Monitor progress
- Managing careers
- Providing career guidance
- Planning, take strengths, limitations and values into account
Short notes from:
THE BOOK OF MANAGEMENT
The Ten Essential Skills
For Achieving High Performance
Darling Kindersley Limited
(DKL), Penguin Group (UK)
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