Tengku Datuk Zafrul Tengku Aziz
CEO of Maybank Investment Bank
(June 2010-2013)
Theme: Teamwork
|
Management style
|
1.
Going down to the ground, getting hands dirty
is important
2.
Empowering more
3.
Strategizing is done together
4.
Do not check every single thing
5.
Do not micromanage
6.
Think together
7.
Trust is very important
8.
Give team breathing space
9.
Ensure the ‘front-liners’ get the support
needed from back office and are shielded from ‘other administrative issues’
so that they can focus on their job
10.
Transparent management
|
|
Handling meeting
|
1.
Keep team meetings short
2. Allow others
to have their say
3. Keep own
views t himself and allow others to speak first
4. Do not put
certain people with good ideas on defensive
5. In a
disagreement allows for open discussion and tries not to interfere too much
until everyone has their say
|
|
Personality
|
1.
Open
2. Treat
colleagues like colleagues, not like subordinates
|
|
Engagement with people
|
1.
Make conscious effort to engage with team
2. Allocate
time every week to
a. walk around
the office
b. sit down and
say hello to people in the office
3. Wishing
staff happy birthday
|
According to Datuk Zafrul, engagement is time-consuming and it’s not
something that you can do in 10 minutes.
He spends some time with senior management outside the office and it’s
important in those sessions they do not talk about work. It’s just to networking and bonding
session. Zafrul is one who likes to do
his work and be focused. He doesn’t like
to argue because result will speak for itself
 |
Joyce Goh
Maybank-IB raises its
game
The Edge 1
August 2011
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