JUDITH W. UMLAS
MC GRAW HILL
Part 3: GRATEFUL LEADERSHIP IN ACTION
1. Lynn Batara
Enterprise Project Management
Franklin Templeton Investments
· Grateful Leader
· Someone who brings out the best in others
· Someone who believes in others when they don’t always believe in themselves.
· Give people the support they need to persevere and grow
· Cheer the people along the way and celebrate their success.
· Appreciate people’s hard work and the tremendous result they produce.
· Making a difference in the people’s day.
· Acknowledging that different people respond to different types of acknowledgement
· Tailored the way of showing appreciation based on who they are and what’s important to them.
e.g: taking out for lunch, sending short email giving new responsibilities.
· Let people know they are special and valued.
· Show staff the support and that their role truly matters.
· Activity of togetherness.
· Give team members a blank piece of paper and had them write their name at the top.
· Then passed these papers around the room, giving everyone the chance to write something that he or she appreciated or would remember about each person.
· This continues until everyone received his or her own page back.
· This will be a moment of their time together.
· Valued most
· The opportunity to express gratitude to the people
2. Rebort Daniel
Engineer Quality and continuous improvement,
South Amerika Invensys Control Brazil.
· Give value to everything
· Gratitude in life and in work
· Treat all individuals with respect and courtesy regardless of their walk of life
· Greet people with warmth and to always say thank you, good morning and the like.
· See people as people, for who they are and what they have to offer.’
· Always continually looking for ways to show co-worker and peers the grateful for the things they do.
· Speak of their achievements in front of the whole team-and present them with a box of candy and an inspiring book.
· Documented the ceremony.
3. Xavier Joly
· Spending as much time with the people
· Empower them, engage them, raise their self-confidence through acknowledgement.
- From a smile to, involving them in the decision-making process to providing coaching and support, or just simple and truly listening to them
· Acknowledgement through dedicated, active listening.
· Value people’s opinions
· Take time to recognize and acknowledge people’s competence and their ability to find solutions.
· Exhibit the trust you have in your people.
4. Michael E.Case
President and CEO
TYhe Westervelt Company
· Treat other the way you want to be treated.
· Give or extend ‘help’ when needed
· Took nothing for granted
· Never miss an opportunity to thanks other
· Grateful Leader:
- Focused on other
- Be genuinely interested in people to fully appreciate others
- Trust in the competence of others
- Honest assessment of one own’s strengths and weaknesses
- Have low sense of entitlement and high sense of personal accountability.
· Understand servant leadership
· Informal recognition recognition through private and public praise as well as personal handwritten notes.
· Observe how your people treat others because there is a certain reflection of who they are and who they will be in our working environment
· Be intentional in your actions, and forgive yourself when you fall short.
· Find something about each person that you can appreciate.
5. Captain Daniel E. Sosnowk
Commanding Officer Leadership Training Section.
New Your Police Department (NYPD)
· When a person is focused on being grateful, there isn’t any room left in his or her mind to stew in negativity.
· All people deserve to be acknowledged and appreciated for the things they do and for who they are.
· Make sure you are connected with the people
· The few things that make people feel as good is knowing that their opinion is sought and valued.
· Excellence deserves praise and acknowledgment.
6. Janis O’Brayan
Chief Information Officer
· Grateful Leaders
- Appreciating, supporting and respecting global team.
- Understands that team is responsible for the success of the leader.
· Appreciate opportunities in life
· Believe that appreciated people do their best work
· Foster recognition programs reward teamwork, ensure availability of training
· Send appreciation emels, celebrate birthdays and anniversaries
· Bringing in food for no reason, have small group lunches to share ideas and talk about their life
· Performance employee satisfaction survey.
· Dedicate time to network
· Make time to give back to community
· Foster a culture of gratitude
· Empowering sharing of ideas and have face time with the senior leadership.
7. Primitivo Davis
Third Brigade Combat Team
Tenth Mountain Division Us Army
· Thankful for the privilege to lead other
· Use the sphere of influence to better individuals, who in turn better others, which in turn betters the world
· Consciously worked to develop an appreciation for the “little things”
· Gratitude spread out over time for the little things is more effective.
8. Walter Robb
Whole Foods Market
· Focusing on gratitude brings an emotional awareness of others to the foreground
· Love what you do and the people with whom you work give reason to be grateful.
· Belief in people
· Learn to ask question rather than give orders
· Hear people’s stories and create space for them to feel acknowledged
· Foster culture in which people feel listened to valued, empowered and respected
· Focus on 3 things
o Gratitude for opportunity
o Humility for it being a team effort
o Giving back to the group
· Believing in the team than pushing them to follow through on their talent
· Learn to give others space and inspire them to work hard and take responsibility.
· Gratitude naturally stems from acknowledgement of people talent and creativity
· Leadership requires a constant recalibration of how to be true one’s personal drive and still be true and open to others
9. Tom Laforge
Global Direction Of Human and Cultural Insights
The Cola-cola Company.
· Gratitude is the instrumental in forging positive relationship
· Expressing gratitude is contagious, inspiring more people to express gratitude for others
10. Mark Addicks
Chief Marketing Officer
· Informal recognition is the best and most meaningful way to acknowledge others
· Having a balanced sense of self, accepting that there is much more beneath the surface, and recognizing that sharp judgements are often a dangerous way to lead
· Grateful leaders
- Strive to find the best in other and in themselves
- Recognize the role and contribution of every individual.
· Learn how simple acts of acknowledgement could eliminate so much negativity in life.
11. Kimberly Supersano
Chief Marketing Officer
· Conduct one-on-one with employees
- Know their hopes
- What not to change
- Get to know as individuals beyond the workplace.
· Challenge employees to go outside of their comfort zones
· Strong proponent of giving people opportunities to capitalize their strengths
· Organized activities including employee’s families.