Wednesday, May 1, 2013

APPRECIATE PROBLEM SOLVING / DECISION MAKING SKILLS




Effective and efficient problem solving and decision-making is a prerequisite for organizational performance and success.  It can adversely affect sales, market share, expenses, customer and employee satisfaction, profit and shareholder dividends.
Staff at all levels in an organization experience work-related problems.  . Some may be quite minor (e.g. jamming of the photocopier) while others will be major (e.g. decision to invest in new ventures at home or overseas).  Some problems may be technical (e.g. computer software bug) and others may be people-related (e.g. inadequate communication between two departments).  Regardless of the nature and the dimension, problems should be identified and resolved.
People often rush head-long into trying to solve the issues without fully appreciating the thinking process and techniques that could be used to enhance problem solving and decision-making ability.
 
Shared from:
Problem Solving / Decision Making
Topic Cartoons
April 30, 2012 by Dr. Jon Warner

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