EI COMPETENCY CLUSTERS AND DEFINITIONS

 

Cluster	Competency	Definition
Self-awareness	Emotional self-awareness Accurate self-assessment Self-confidence	Awareness of one’s own emotional state Awareness of one’s own strengths, weaknesses, and performance Sense of one’s self-worth and capabilities
Self-management	Emotional self-control Transparency Adaptability Achievement orientation Initiative Optimism	One’s ability to monitor and regulate one’s emotional states and emotional impulses Maintaining standards of honesty and integrity Being flexible when dealing with change One’s own ability to set high standards, then achieve or exceed them Taking action on what needs to get done before they have been asked Optimistic outlook; persistence in pursing goals despite obstacles
Social awareness	Empathy Organizational awareness Service orientation	Sensing and understanding what others are feeling Reading a group’s emotional currents and power relationships Ability to understand others’ needs and provide services to meet their needs
Relationship management	Developing others Teamwork and collaboration Conflict management Change catalyst Inspirational leadership Influence	Sensing and bolstering others’ development needs Respecting, and collaborating with other team members while being cooperative and sharing Negotiating and resolving disagreements Initiating or managing change Inspiring and guiding individuals and having them follow without force Wielding effective tactics for persuasion

Source: Stubbs, 2005; Goleman, 1998; Boyatzis, 1982; Watkin, 2000

 Shared from:

Elizabeth Stubbs Koman, Steven B. Wolff, (2008),"Emotional intelligence competencies in the team and team leader: A multi-level examination of the impact of emotional intelligence on team performance", Journal of Management Development, Vol. 27 Iss: 1 pp. 55 - 75