Shared from:
Listening Diagram
March 1, 2012 by Dr. Jon Warner
Listening is an essential part of the communication process.
Listening requires being active, showing
understanding, acknowledging the other person, being sensitive and
concentrating. It means having an open
and positive attitude. Listening
effectively is the willingness to listen before responding to what is being
said.
We often don’t consciously pay attention to others who are
communicating with us. We consequently
frequently only hear what we expect to hear and not what is actually being
communicated. To convert our more passive
and distracted listening habits into more focused and active ones involve:
- being motivated and wanting to listen
- paying attention, being aware and interested in understanding
- sharing responsibility for communication with the speaker
- using learned skills i.e. “how to listen”
LISTENING DIAGRAM
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