SHARED FROM
ARTICLE BY CHRIS READ
ACCOUNTANTS
TODAY, SEPTEMBER 2007
Prescription
before diagnosis
Managers
are confronted with a wide range of problems ranging from broken machinery, to
late deliveries, to unhappy customers, and to conflicts among employees. Other problems are really symptoms of more
basic underlying problems. In addition,
managers are often presented with problems that inspire futility!
The
hardest part of problem solving is figuring out what the real problem is. Very often the present problem really is not
the problem that needs to be solved. Managers
need to peel back the onion, and dissect it, before accurately defining the
real problem. Large problems should be
broken down into smaller, less intimidating ones. The problem statement should be free of
either causes or solution.
ADDITIONAL
STEPS
1. Collecting and analyzing data
2. Generating options or solutions
3. Evaluating options on solutions
4. Making a decision
5. Implementation of the decision or
action plan
6. Evaluation to see if the problem is
solved
There are
many steps in the problem solving process.
The best managers dissect basic problems. They treat the roots and not just the
leaves. Spending more time at the front
end of the process to define and solve the real problems, leads to real
progress.