GOOD
BOSS BAD BOSS
How
to be the Best… and Learn from the Worst
ROBERT
I SUTTON, PhD
SECTION
II
WHAT
THE BEST BOSSES DO
CHAPTER
2: TAKE CONTROL
Confidence is
contagious and increases the odds of success.
The best bosses, realize that making crisp decisions bolters their
control.
1.
Do Not Ditter
Indecision is
a hallmark of crummy bosses. Definitive decisions
make it easier for people to know what to do next.
2.
Get And Give Credit
A wonderful
thing about being the boss is that when your people do good work, you usually
get more credit than you deserve. Give your
followers more credit than you believe they deserve. Everyone wins if you can bring yourself to
give your people as much credit as possible and take as little as
possible. Bosses need to have the skill
and self awareness in order to strike a balance between humanity and
performance.
Giving people
the credit they deserve and more help bosses exercise more perceived and
objective control over events and strike a balance between performance and
humanity over a long haul.
3.
Blame Yourself
Leaders
who blame forces outside the organization exclusively for their troubles create
the impression of powerlessness. Refusal
to accept responsibility is also seen as a sign that nothing was learned – or will
change – as a result of part setbacks and error
to be continued...
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