An organization may lose
customer due to poor customer service.
One person’s attitude and approach may have significantly damaged a
business. People may walk away and
perhaps never deal with that person or that organization again.
We all have our service “war
stories” at a personal level as we are all service-givers ourselves in our work
lives. Think very carefully about the
negative impact of poor customer service when talking to suppliers and internal
or external customers. Avoid being
perfunctory or rude and try to do it consistently. Starts thinking about how customer service
could go the “extra mile” in making customer feel good.
Shared from:
Customer Service Excellence
Topic Cartoons
April
30, 2012 by Dr. Jon Warner
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