3.2 THE SKILLS YOU NEED TO BE A GREAT BOSS: Getting the Best

(EXTRACTION FROM TEAM MANAGEMENT: Team Management Skills at http://www.mindtools.com)

Getting the Best From all Team Members

You may not treat everyone on your team in the same way.  For instance, there are team members are invaluable and you make an extra effort to send challenging projects their way.  There are also others that you think less well of.  They’re less competent, and you simply don't trust them to the same extent.  This situation is at the heart of the Leader-Member Exchange Theory.

THE LEADER-MEMBER EXCHANGE THEORY
Role-Taking	·        occurs when team members first join the group ·        use this time to assess new members' skills and abilities
Role-Making	·        sort new team members, subconsciously, into
	In-Group ·        if team members prove themselves loyal, trustworthy and skilled ·        Managers give this group most of their attention ·        people in this group have a similar personality and work-ethic to their manager
	Out-Group ·        if team members betray the trust of the manager, or prove that they're unmotivated or incompetent ·        have less access to the manager
Routinization	·        In-Group team members are often seen as rising stars and the manager trusts them to work and perform at a high level ·        The manager spends little, if any, time trying to support and develop the Out-Group

Be aware of how you perceive members of your own team.

·        Identify Your Out-Group

·        analyze why these people have fallen "out of favor"

·        Analyze what they've actually done

·        compare the facts with your perceptions

·        Reestablish the Relationship

·        Provide Training and Development Opportunities