(SHORT
NOTES FROM STRATEGY TOOLS:
Organization
Design at http://www.mindtools.com)
Deming's Five Diseases of Management
The Five Diseases of Management by Dr W.
Edwards Deming, are five principles, attitudes, and behaviors that can prevent
an organization from being successful in the long term.
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Deming's
Five Diseases
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No Consistent Purpose
·
organization
frequently changes its strategy, management approach, or objectives
·
strategy,
management approach, or objectives were not defined clearly
·
negatively
affect employees
·
action:
o start with Mission and Vision Statements; and
values and driving purpose
o ensure team members understand organization's
strategy
o emphasize the importance of self-discipline and
stamina
o must make sure that managers stay focused on
meeting their objectives
|
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Focus on Short-Term Profits
·
may
cultivate a sense of fear in their people
·
they are
likely to fail to innovate
·
action:
o focused on long-term growth
o question your intentions
o Think carefully
|
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"Managing by Fear"
·
causes
people to focus on short-term performance at the expense of long-term success
·
actions:
o Examine organization's current review process
o make sure that people get feedback right away
o implement coaching or mentoring programs
o conduct performance reviews with honesty, empathy,
and respect
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High Senior Management Turnover
·
will never
reach their full potential
·
there will
always be key people who contribute little
·
team is
never fully effective
·
problem of
job dissatisfaction
·
effect on
the staff turnover in the rest of the organization
·
action:
o find out why people are leaving
o Talk with team members to find out what is and
isn't working
o conduct exit interviews with staff who depart
o build good work relationships
o make sure that people's roles match their
strengths and interests
o ensure that you create the right pay structure
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