2 THE UGLY TRUTH: SURVIVAL STRATEGIES

SHARED FROM THE BOOK:

THE UGLY TRUTH ABOUT MANAGING PEOPLE

RUTH KING

Advantage Quest Publications

256 pages

                                                                   

17 CRITICAL SURVIVAL STRATEGIES THAT CAN HELP RESOLVE PROBLEMS WITH THE EMPLOYEES

1	Know the outcome you want from the resolution of a conflict with an employee Sometimes you need to talk with others before taking a decision it may be best to let underperformed intelligent employees go through a career readjustment program help the employees realize the error get the promise from them that it will never happen again always follow company procedure even though the outcome may not you desired
2	Create a team mentor find people who are capable and willing to help
3	Communicate everyone needs to understand their role and what is expected of them communicate clearly the result you expect ask for feedback to ensure everyone understand what is expected of them do not expect employees to read your mind employees need clear direction employees need feedback
4	Confront the bad issues immediately Bad situations never go away. They only get worse employees may not realize they did something wrong need to handle problems quickly make sure employees know if something was done wrong, it needs to be corrected, and it cannot happen again if rules are nor enforced, then there are no rules
5	You do not have to be nice.  You have to be fair. Have to make tough decisions Do not play favorites Rule can change over times When you have to make tough unpleasant decisions, make sure everyone knows that you did not enjoy making that decision and everyone is equally involved Demonstrates sense of fairness
6	Be clear about evaluation criteria Evaluation criteria should be in writing
7	Have a sexual harassment policy and follow it Have an ongoing training
8	Hire people who are smarter than you are Smart people help you succeed Do not micromanage them Do not hold them back; listen to their ideas
9	Encourage disagreements, discussions, and debates Wiser to have many people working on a problem Most successful meetings are ones in which open debates are encouraged Be open to finding a better solution
10	Praise in public; punish in private People like positive attention; and embarrassed by punishment When discussing negative issues during meetings, do not single out the person Always end a meeting in a positive note
11	Know how to manage different personality styles Learn how best to communicate with your employees Personality profiles help build esprit de corps Leads to mutual understandings and less friction at work
12	Take a calculated risk Risk taking is part of management
13	Keep family and business separate Managers must be aware of employees bringing personal issues to work
14	Follow the employee manual Describe acceptable and unacceptable behavior Consequences of not following policy
15	Never fire anyone when you are mad Anger is an emotional state People cannot think rationally when they are emotional
16	Fire with ‘ruthless compassion’ Do it professionally
17	Say thank you Sincerely appreciate the hard work

To be continued…..

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