1.3 THE SKILLS YOU NEED TO BE A GREAT BOSS: FOUR MAIN PEOPLE SKILL THEMES

(EXTRACTION FROM TEAM MANAGEMENT: Management Skills at http://www.mindtools.com)

 

GOOD PEOPLE SKILLS

People skills are also known as "soft skills".  They have as much of an impact on your success as your technical skills.

FOUR MAIN PEOPLE SKILL THEMES
Interpersonal Communication Skills	communication skills is the most important skills in the workplace Some of the key communication stumbling block to be aware of include ·        Message barriers o   the person communicating fails to communicate clearly ·        Receiving barriers o   occur on the receiver's end of the communication o   result from ineffective listening o   boredom and a wandering mind when listening ·        Decoding barriers o   message is not fully grasped or translated o   misperceptions, misinterpretations or missing information
Managing Differences	People can seem to disagree about almost anything. Respecting and managing the differences between people can be one of the most important skills you can develop. In many cases, conflict is not "bad": ·        Conflict often causes significant, positive change. ·        It spawns creative and novel approaches to problem solving. ·        Improve organizational performance if managed properly. ·        Understand other people's needs and points of view. ·        Spurs willingness to work together to find a solution. Able to build stronger teams by facing and embracing personal differences
Managing Agreement	Helping people come to an agreement with one-another is important, and requires a great deal of skill. Another aspect of managing agreement relates to feedback.
Personal Integrity	Integrity is the cornerstone of people skills. Integrity means: ·        basic honesty and truthfulness when dealing with others ·        working with people openly, and in such a way that people's interests aren't compromised for the sake of the team or the organization