Short
Notes From:
DEALING WITH PEOLE YOU
CAN’T STAND
How to bring out the best
in people at their worst
Dr. Rick Brinkman and Dr.
Rick Kirschner
McGraw-Hill, Inc
(226 pages)
Face-to-face
communication has always been challenging.
It offers numerous ways to send and receive signals. However, phone and emails communications
blocks some of the signals. Tone of
voice tends to reveal a person’s emotional state.
When
you talk on the phone, you’re out from visual clues that would help make sense
of what you’re hearing. A phone
conversation comes down to small moments in time that shape perceptions. Your ability to control your emotional
reactions in the sound of your voice is one of the biggest advantages of
talking on the phone. The phone actually
allows you to have more mastery over your emotional reactions. It is easier to take notes while talking on
the phone.
In
interpersonal communication, when something is lost, something else is gained. In the case of emails, you lose the
non-verbal and auditory set by signals, but you gain time with the instant
delivery. A few piece of advice when
using emails are:
- Never reply quickly or impulsively
- Never initiate an email interaction with messages containing strong emotional content
Difficult people
are part of every person’s life. Each of
us can do something to reduce the misunderstanding and eliminate the conflict.
THE END
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