Everybody knows that giving customers value for their money’s
worth is the key to your business success.
Value means getting the most for your money. Value also means different things to
different people. Thus, business should
frequently evaluate their value proposition.
To majority of customers, when it comes to value, it’s all about
quality. Especially so when cash is
tight. Customers are usually more
motivated to get most value out of every dollar. So, in order to give customers their money’s
worth, businesses have to value their customers. This can be done by enhancing the customer’s
service through:
1.
Ensuring that customer’s service is everyone’s jib either direct
or indirectly
2.
Respecting your customers at all times and treat them the y way
they wanted to be treated. Respecting them
also means valuing the customers’ individuality and differences.
3.
Giving what the customer wants as that is the objective of every
business organization, to satisfy the customer’s needs. So it’s best to ask the customers of their
wants and needs.
4.
Exceeding the customers’ expectation by promising less and
delivering more. By doing this,
organizations are giving customers reason to return and thus repeating
business.
5.
Being truthful to your customers because it is truly the best
policy. Be careful not to exaggerate the
benefits of your products and services.
6.
Asking customers to evaluate your service and try to find out
what customers think of the services provided.
7.
Thanking your customers and really meaning it.
8.
Talking to the customers in language they understand. Remember the rule, communicate to be
understood, not to impress.
9.
Giving customers your full attention, thus showing that the customers
are your number one priority.
10. Following
up with your customers because an encounter with customer does not end with the
sale. Follow up indicates confirmed
interest and concern for the customers, and it also shows that you care.
When customers
share their stories,
They’re
not just sharing pain points.
They’re
actually teaching you how to make your
product,
services, and business better
(Kritin
Smaby)
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