Thursday, August 22, 2013

DENNIS INSPIRATION: 17. PLEASANT VS GROUCHY EMPLOYEE





An attitude is defined as a state of mind about a person, thing, or situation.  These attitudes or thoughts are displayed through action, body language, facial expressions, and voice.  Positive attitude create experiences that are good, whereas negative attitudes can because it create things that are bad.
Extremely pleasant employees are being well liked by customers.  An employee’s attitude is important to your employer, coworkers and customers.  Employers will want to hire and keep people who help the company, the coworkers, and the customers.  People who have pleasant facial expressions, good posture, and a pleasing voice are considered as assets to the business.
Flipping the other side of the coin, according to researchers from the Jesse H. Jones Graduate School of Management at Rice University in Houston, Texas, grumpy employees are the most creative problem-solvers.  Author Jing Zhou, most happy, cheerful employees often doesn’t see problems until there is a crisis; the grouches are more aware of pitfalls.  Zhou's theory is based on a survey of 161 employees and their supervisors at a large oil-field services company where the workers were asked to assess their own mood at work, while the supervisors were told to rank the creativity of their employees.  She found that people who were in periodic bad moods tended to be the most detail-oriented and analytical, and challenging the status quo; these are the three essential ingredients to creative problem-solving.
Zhou is not focusing on those sour grapes that are in a foul mood every day.  She’s talking about the occasional grump.  This kind of person needs a special manager who creates a climate that gives such employees the elbow room they need to best operate.  They are usually motivated enough to get out of it and solving a problem often does the trick.
So, think again.  It has been found that people who come to work in a good mood will play well with others and make the office a pleasant place to work, but those who come to work in a bad mood are able to use that contrary attitude to solve problems creatively.

Most folks are about as happy as they make up their minds to be.
Abraham Lincoln
 
You may love your job but you might not appreciate the behavior of some of your co-workers or employees.  In any working environment, there exist a person who complains about everything and a person who has little tolerance or patience.  When faced with grouchy or grumpy worker, make sure they don’t drag you into their negative web.

Try not to become a man of success but rather try to become a man of value.
Albert Einstein

A slip of the foot you may soon recover, but a slip of the tongue you may never get over.
Benjamin Franklin

Whatever is begun in anger ends in shame.
Benjamin Franklin
 

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