Over the past few decades, the messages
of management theory as follows have been remarkable:
- A fair degree of democracy is desirable, both in policy making and in everyday work
- There need to be a high degree of trust between management and workers
- Open management is vital for trust; secrecy should be reserved for genuinely confidential matters
- Boss need to be visible and know their staff as people
- Workers who find satisfaction in their work, perform better
- Mangers at all levels should listen to their staff – and listening means more than just hearing
But what is actually happening
is different. Some are being misinterpreted.
- When the boss goes round staff, the tour is seen as inquisitorial rather than as an exercise in relationship
Maurice B. Line (2004),
“Management Musings 16: Must good theory be defeated by external pressure?”,
Library Management, Vol. 25 Iss: 3 pp. 146-147
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