SHORT
NOTES FROM:
DEALING
WITH PEOLE YOU CAN’T STAND
HOW TO
BRING OUT THE BEST IN PEOPLE AT THEIR WORST
DR. RICK BRINKMAN AND DR. RICK KIRSCHNER
MCGRAW-HILL, INC
(226 PAGES)
PART 2
SURVIVING
THROUGH SKILLFUL COMMUNICATION
REACH A
DEEPER UNDERSTANDING
All
behavior, including negative behavior, originates from a positive intent. A powerful key to bring out the best in
people at their worst is to give them the benefit of the doubt. Find out what positive intent might be behind
a person’s actions or communication.
Criteria
are the filters on our point of view.
They are the standards by which we measure ideas and experiences to
determine the good or bad. Whenever a
discussion starts to degenerate into conflict, try to ascertain the reasons why
people are for or against something’s.
Look for idea or solution that can blend the criteria together. It’s another way of turning conflict into
cooperation.
When Discussions
Degenerate Into Conflict
The Goal Is To
Reach A Deeper Understanding
The Action Plan is to:
- Identify positive intent
- Identify highly valued criteria
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