SHARED FROM THE BOOK:
Purple Your People
Jane Sunley
9. THE BIG
C: COMMUNICATION
The
Big C is a massive area which has a huge impact. Communication is one of the top motivator for
people in these industries. People want
to be involved and consulted. They
wanted to be able to influence what’s going on around them and have a say in
the big decision.
|
Source: learnpurple original research
Communication
takes time and effort. Getting it right will
have a considerable influence on motivation, performance and productivity. It also is a huge contributor to The Big E.
Employees’ expectations are:
·
To
be treated with respect
·
To
enjoy an adult-to-adult relationship with their manager and employer
·
To
have a voice
·
To
be able to influence their own progress and environment
·
To
have the information to enable them to deliver an excellent job
·
To
be kept in the know
·
To
remain inspired
·
To
know how they are doing
Managers
and leaders have to stop making the decisions that influence people’s lives. They should start valuing and trusting their
people enough to keep them in the picture.
It’s better for leaders to consult and involve people from the bottom
up. Actually, the people who are doing the doing often have the best ideas.
1. Make sure the big pictures goals and strategies
are clear to all
2. Decide the non-negotiable
3. Make sure values are firmly embedded and
are part of daily life
4. Leaders must ‘walk the talk’
5. Ensure people are clear on roles,
responsibilities, targets and measures
6. Measure outputs instead of inputs
7. Define resources and budgets
8. Make
sure support is always available and people know how to access it
9. Be
prepared to accept change, different approaches and new ways of thinking
10. Have
a good communication map that is the who, how, style, outcomes, method, when and actions
The people who are at the sharp end
usually known best. We employ grown-ups
who have mortgages, relationships, children and out-of-work responsibilities,
activities and also talents like you wouldn’t believe. So trust, respect, consults, listens, learn
and be amazed.
Few
tips on communication:
1. Face-to-face / phone conversation
-
give advance notice so that people know what to expect
-
remember respect trust and the adult-to-adult relationship
-
be clear
-
listen: consult first and listen instead of telling
-
check understanding and make sure expectations are clear
-
agree the way forward
-
follow-up
-
end on positive
2. Presenting to a group
- Who : - talk
their language
- think of stories and examples
- What:
- be clear
- How: - use images to illustrate
- bring in some humor if appropriate
-
Interact with the audience
3) Email
-
For
quick replies
-
Use
subject bar properly
-
Keep
it short and focused
-
Make
it clear if response is required
-
Read
through before you send
-
For
positive message only
-
Keep
the tone even and friendly yet professional
-
NEVER
USE CAPITALS – THEY SHOUT!
-
Don’t
write something sensitive in emails
-
Think
before you ‘cc’
-
Only
send messages to those who really need to know
-
Only
attach items that are essential
Each person takes in information
differently whether verbal, visual or through feeling or doing. So, try to ensure there is something for everyone.
The
three (3) things:
1. Encourage
and expect everyone to be responsible for communicating
2. Create
‘freedom within a framework’ and get people deciding for themselves
3. Think before you communicate
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